Refund policy

REFUND/EXCHANGE POLICY

Cash refunds are not offered. In case of size issues or damaged product, we offer exchange or the customer will be issued a coupon of same value, which you can use to shop from our store.

You can contact our customer service department by Contacting us at support.florinastudiopk@gmail.com.

EXCHANGE POLICY

If there any damage or any fault or difference you would find Florina studio will be responsible to change the Product, the customer would have to send return parcel through contacted courier service at our Address.

Item can only be exchanged if its not the same as in picture

Important Note Dear Customers ! PLEASE MAKE A VIDEO WHILE OPENING THE PARCEL, IF THERE IS ANY DAMAGE AND MISSING ITEM SEND US VIDEO,WITHOUT VIDEO WE WILL NOT ACCEPT ANY CLAIM

In order to exchange, You can contact our customer service department by email us at support.florinastudiopk@gmail.com.

Provide all the required information to us and if all the conditions are met we will provide you the address to ship it to us.

After we have received the article, we will dispatch the new piece.